We recently received a thank you letter from a satisfied client that is too good not to share. We understand the time and effort put forth to compose such a communication, and we are truly thankful for the feedback.
A few weeks ago we produced a display for Brett Stanton of Payne & Dolan, and a few days after the display was complete, Brett sent us the following letter of appreciation.
Dear Mr. Scholsser,
I am writing to notify you of the exceptional services we received by your organization as well as to point out the extraordinary efforts made by two of your employees. Our company reached out to Kathy Giles to discuss pricing for new display prints for our booth to use at an upcoming show. Right off the bat, Kathy was professional, courteous and very eager to help. Kathy let us know that she could create our prints, but also let us know that many design innovations had been made since we purchased our display, which gave us more options than we originally thought. Kathy expeditiously sent us pricing on these options, which given their price points made us very interested in the possibilities.
Based on the information provided by Kathy, our team decided to come into your showroom to discuss how we could refresh our display for the future. During that meeting, we met with Kathy and Catie Perl to discuss our design options. Both Kathy and Catie were again professional and courteous and said not only could we update our display for the future, but they could have it done in time for our upcoming show. We were ecstatic to say the least.
We worked with Catie on the design and she provided us with exceptional customer service. Catie worked extremely hard to meet the deadline and provided us with numerous status updates throughout the process, which sometimes included several each day.
Our experience with Kathy and Catie at Exhibit Systems was capped off with a meeting at your offices to see the final product and to set it up on our frame. Again, Kathy and Catie were more than helpful and provided some much needed training for us on how to setup, maintain and pack up our display in order to keep it looking good for years to come.
Kathy and Catie were exceptional to work with, met our deadline and kept us involved through every step of the process. Our team is forever grateful for their hard work and would most certainly recommend Exhibit Systems, along with Kathy and Catie to anyone who was looking for these services. Please pass along a job well done to these two individuals along with anyone else there who worked on our project. Without them we couldn’t have looked so good at our show.
Thank you very much!
Payne & Dolan, Inc.
Very often these days people only take the time to write a review when something goes wrong. It’s very refreshing that Brett took the time to write to us concerning this project. It really meant a lot to Kathy and Catie, and to our whole company. We can’t thank Brett enough.
Of course the next step would be to call Kathy to receive the same treatment from her and Catie on your next project. Click here to request a quote.